Privacy Policy

This Privacy Policy applies to information collected online from users of the Veterans Dedicated Support ("VDS") website. In this Privacy Policy, you can learn what kind of information we collect, when and how we might use that information, how we protect the information, and the choices you have with respect to your personal information. This Privacy Policy, together with our Terms of Use and Conditions, and any other underlying agreements or terms, sets out the basis on which any data we collect from you, or that you provide, will be processed by us. By using our website, you are accepting the practices described herein.

By using this website, you consent to the use of your information that you provide to us in accordance with this Privacy Policy. We do update this Privacy Policy from time to time so please review this Privacy Policy regularly. If we materially alter our Privacy Policy, we will notify you of such changes by posting a notice on our website. Your continued use of the website will be deemed your agreement that your information may be used in accordance with the new policy. If you do not agree with the changes, then you should stop using the website, and you should notify us that you do not want your information used in accordance with the changes.

What Personal Information Is Collected Through This Website and How Is It Used?

We collect information about our users in three ways: directly from the user, from our Web server logs and through cookies. We use the information primarily to provide you with a personalized Internet experience that delivers the information, resources, and services that are most relevant and helpful to you. We don’t share any of the information that you provide to us with others, unless we say so in this Privacy Policy, or when we believe in good faith that the law requires it.

User-supplied information:

If you fill out the contact form on this website, we will ask you to provide some personal information (such as e-mail address, name, phone number, and state). We only require that you provide an e-mail address on the contact form. Further, if chat is available through this site, you may be asked to provide information if you participate in an online chat. Please do not submit any confidential, proprietary or sensitive personally identifiable information (e.g. Social Security Number; date of birth; driver’s license number; or credit card, bank account or other financial information) (collectively, “Sensitive Information”). If you submit any Sensitive Information, you do so at your own risk and we will not be liable to you or responsible for consequences of your submission.

Information that you provide to us through the contact form or an online chat will be used so that we may respond to your inquiry. We may also use information that you provide to us to communicate with you in the future. If you do not wish to receive such communications, you may unsubscribe as described below.

By submitting a telephone number to us you agree that a representative of VDS, or a third party acting on our behalf, can contact you at the number you provide, potentially using automated technology (including texts/SMS messaging) or a pre-recorded message. Your consent is not an obligation to receive any of our services.

By calling VDS through click-to-call buttons on websites or search engines such as Google, you agree that VDS and/or its marketing partners may monitor and/or record your call.

Web server logs:

When you visit our website, we may track information about your visit and store that information in web server logs, which are records of the activities on our website. The servers automatically capture and save the information electronically. The information we collect in web server logs helps us administer the website, analyze its usage, protect the website and its content from inappropriate use and improve the user’s experience. Examples of the information we may collect include:

- your unique Internet protocol address;

- the name of your unique Internet service provider;

- the town/city, county/state and country from which you access our website;

- the kind of browser or computer you use;

- the number of links you click within the website;- the date and time of your visit;

- the web page from which you arrived at our website;

- the pages you viewed on the website; and- certain searches/queries that you conducted via our website.

Cookies and Do Not Track Signals:

In order to offer and provide a customized and personal service, our website may use cookies to store and help track information about you. Cookies are simply small pieces of data that are sent to your browser from a Web server and stored on your computer’s hard drive. We use cookies to help remind us who you are and to help you navigate our website during your visits. Cookies allow us to save passwords and preferences for you so you won’t have to re-enter them each time you visit.

Most browsers are initially set up to accept cookies. However, if you prefer, you can set your browser to either notify you when you receive a cookie or to refuse to accept cookies. You can also update your cookie preferences on our website by clicking here [insert hyperlink]. You should understand that some features of the website may not function properly if you don’t accept cookies.

We track our website users across time and across websites.

Some web browsers allow you to set a global “Do Not Track” flag that is visible to websites. We will treat these flags as valid opt-out requests under California law. However, note that these signals are associated with a specific device and will not transfer when you switch web browsers, such as from a laptop to a mobile device. Additionally, we do not keep records that match users to their web browsers or IP addresses. Therefore, you will need to submit a written request to exercise these rights as they relate to your information in our customer records.

The third-party vendors that we use to conduct this tracking may include, but are not limited to, Google Analytics, Lucky Orange, and Call Tracking Metrics. These third-party vendors use cookies to collect standard internet log information and website user behavior information. The information generated by the cookie about your use of our website (including your IP address and geo-location) is transmitted to the vendors. This information is then used by the vendors to evaluate our users’ use of our website and to compile statistical reports on website activity for VDS only. This information will not be used for direct marketing purposes or cross-context behavioral advertising.

We do use flash cookies on our website. Flash cookies are small pieces of information stored and accessed by Adobe Flash. If you want to disable these flash cookies, you’ll need to open up the Adobe Settings Manager, accessible either by right-clicking flash content and clicking “Global Settings,” or by navigating directly to your storage settings through the Flash Website. There you can clear some or all of your flash cookies manually through the Website Storage panel, or even turn off Flash Storage completely. However, please remember this could prevent some parts of our website from working properly.

How Is Personal Information Protected?

We take commercially suitable security measures to help protect your personal information from accidental loss and from unauthorized access, use or disclosure. However, the transmission of information over the Internet is not completely secure and therefore, we cannot guarantee the security of information sent to us electronically on our website, and transmission of information is therefore entirely at your own risk.

Who Has Access to the Information? Who is the Information Disclosed To?

We will not sell, rent, or lease mailing lists or other user data to third parties, and we will not make your personal information available to any unaffiliated parties, except as follows:

- to agents, website vendors and/or contractors who may use it on our behalf or in connection with their relationship with us;

- if we are unable to assist with your matter, but know an unaffiliated attorney or firm that may be able to help you, we may refer you and share information that you provided to us with that party; and

- as required by law, in a matter of public safety or policy, as needed in connection with the transfer of our business assets (for example, if we are acquired by another firm or if we are liquidated during bankruptcy proceedings), or if we believe in good faith that sharing the data is necessary to protect our rights or property.

Where we disclose personal information for a purpose set forth herein, we enter a contract with the third party that describes the purpose and requires the third-party recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

We do not sell your personal information to third parties or share your personal information with third parties for purposes of cross-context behavioral advertising.

Accessing Third Party Websites Through Our Website

By accessing third party websites through our website, you are consenting to the terms and privacy policies of those websites. If we provide a link to a third-party website, we are doing so as a convenience only, and we do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Users Only of Legal Age of Majority

Our website is designed and intended for those who have reached the age of majority (18 years of age). By using our website, you affirm that you are at least 18 years of age or older. We are not liable for any damages that may result from a user’s misrepresentation of age. No one under age 13 is authorized to submit or post any information, including personally identifiable information or Sensitive Information, on our website. Under no circumstances may anyone under age 13 use our website. Parents or legal guardians of children under 13 cannot agree to these terms on their behalf.

How Can I Correct, Amend or Delete My Personal Information and/or Unsubscribe from Future Communications?

You may contact us or unsubscribe from any future communications from us at any time. Use the contact form on our website or contact us at the telephone number, address, or e-mail address below at any time to:

- see what data we have about you, if any;

- change/correct any data we have about you;

- ask us to delete any data we have about you; and/or

- unsubscribe from future communications from us.

Privacy Notice for California Residents

If you reside in California and have provided personally identifiable information to us, you may request information about our disclosure of certain categories of personal information to third parties for their direct marketing purposes under California’s Shine the Light law. Such requests must be submitted to us at one of the following: 702-761-3993

If you are a resident of California, you have the following rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively the “CCPA”):

- to know what categories of personal information about you we have collected and used, including how the personal information was collected;

- to know what categories of personal information are being sold or disclosed, and if it is being sold or disclosed to third parties, a list of categories of information that are sold; or, to know that your personal information has not been sold;

- to opt out of the sale of your personal information, if your information is sold;

- to access your personal information, including the right to download or transfer personal information collected during the previous 12 months;- to request that your personal information be deleted;

- to request that your personal information be corrected;

- to request that we limit our use of your sensitive personal information;

- to request that we not use your personal information for cross-context behavioral advertising, if we use your information for this purpose; and,

- to equal service and equal price for goods or services even if you exercise your rights under the CCPA.

While California residents have the right to opt-out of the sale of their personal information and the sharing of their personal information for cross-context behavioral advertising under the CCPA, we do not sell personal information to any third parties or share personal information for cross-context behavioral advertising, and therefore, we have not included a “Do Not Sell or Share My Personal Information” link on our Site. If our practices change, we will update this Privacy Policy and take any other necessary action to comply with applicable law.

If you are a California resident and you want to exercise any of your rights as set forth above, please contact us at702-761-3993. For all requests, it is helpful to put the statement “California Privacy Rights” in the body of your request, describe the nature of your request, and provide your name, street address, city, state, and zip code. In your request, you need to attest to the fact that you are a California resident and provide a current California address for our response. For more information, click here [insert hyperlink].

We will not discriminate or retaliate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

- Deny you services.

- Charge you different prices or rates for services, including through granting discounts or other benefits, or imposing penalties.

- Provide you a different level or quality of services.

- Suggest that you may receive a different price or rate for services or a different level or quality of services.

Accessibility Statement

We are committed to making sure that our website is accessible to everyone. To access this Privacy Policy in an alternative form, please contact us at 702-761-3993 so we may provide a copy in an alternative format. For more information, please see our Accessibility Statement.